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Terms & Conditions

By placing a reservation with Jet City Limo you acknowledge and expressly agree to the following policies, terms and conditions and future expressly authorize Jet City Limo to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Airport arrival waiting time

Jet City Limo provides up to 40 minutes of free wait time for domestic arrivals or 50 minutes for international arrivals. This free time is for you to disembark, clear customs and pick up your luggage. The chauffeur will then wait another 10 minutes for domestic or 30 minutes for international arrivals before considering the passenger a “no-show” (if we do not receive a notification for extension from the passenger during this time).

Monitoring of airport transfer flight arrival times

Jet City Limo monitors all flight arrival times. In the unfortunate circumstance that your flight is delayed, we will wait for you until you arrive at no extra charge. Please note that once the airplane has landed, the airport arrival waiting time condition applies.

Point to point transfers

Jet City Limo provides up to 15 minutes of free waiting time for non-airport related reservations. The chauffeur will then wait another 15 minutes before considering the passenger a “no-show.”

Termination of any reservation

Jet City Limo reserves the right to immediately cancel any reservation without refund if the chauffeur feels that the passenger/s is/are placing the chauffeur, passengers or limousine in danger. If the passenger/s is/are in the possession of any illegal material and/or substances, the service will be cancelled without refund. This is without exception.

No-show policy

For all pick-ups, once a passenger is considered a “no-show” according to the abovementioned conditions, the passenger will then be charged in full for the reservation. In the instance that the maximum waiting time has been reached, the chauffeur will wait longer if instructed to do so by telephone. In this case the extra 30 minutes waiting fee will be charged.

Change policy

Jet City Limo requires that all changes are received by telephone 1 hour prior to the pick-up time. If a reservation change cannot be made in time, it will result in a cancellation and you will be charged for the entire reservation.

Payment methods

Recites and invoice statements can be forwarded to the client if required. Jet City Limo accepts Visa, MasterCard, American Express and Discovery. Also, cash payments can be made directly to the chauffeur. Checks will only be accepted for invoice payments.

Lost or damaged items

Jet City Limo and its business partners are not responsible for items that are left in the vehicle, lost or damaged. We reserve the right to charge a delivery fee for returning lost items if found. Seattle Town Car Transportation business partners and their chauffeurs will assist with luggage, but assume no liability for doing so.

Uncontrollable acts

Jet City Limo and its business partners are not responsible for circumstances that are beyond our control, including, but not limited to traffic congestion, road closures, accidents, flight delays, etc.

Vehicle damage/cleaning

The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passenger/s, including but not limited to: vomit/sickness ($200 cleaning fee), drinks spillage ($100 cleaning fee), burns ($300 replacement/repair), upholstery tears ($300-500 replacement/repair) or opening a car door into another vehicle or stationary object ($500-1000), etc.

Cancelation Policy

Jet City Limo requires that cancellations are received by telephone no less than 3 hours prior to the scheduled pick-up time. Failure to cancel in time will result in a full charge of the reservation. No administration fee is charged for cancellations.