1. How do I make a reservation?
You can reserve online by clicking the reservation link on our reservations page or call our service number (206) 778 6769.
2. How do I pay for the ride?
You can pay online using the reservation form, pay your driver with cash, or prepay by calling our reservation line with your credit or debit card ready (we accept Visa, MasterCard, American Express and Discovery). Checks, including traveler’s checks, will only be accepted for invoice payments.
3. Do I need to reserve in advance?
Reserve a Towncar and SUV at least in 1-2 hours in advance; Vans – 1 day, Limos and other vehicles – 5 days. If you do not have enough time, just call our reservation line.
4. How do I cancel my reservation? Is there a cancellation fee?
Simply call our reservation line and provide the operator with your name and telephone number. There is no cancellation fee if you cancel 3 hours prior to your scheduled pick-up time. Otherwise you will incur a full charge. (However, it’s no problem if your flight is delayed and you call to notify us less than 3 hours in advance.) No administration fee is charged for cancellations.
5. Where do you pick up and drop off at the airport?
We drop off at the curbside baggage check in front of the desired airline; we pick up at the baggage claim curbside after you have collected your luggage. Just step outside the baggage claim and dial our reservation line at (206) 778 6769 to provide the agent with the door number your are at (all doors are numbered), and the driver will pull up to that door within 4-5 minutes. You can also request to meet your driver directly at the baggage claim. In this case, your driver will meet you right there, holding a sign with your name on it.
6. How many bags can I have with me?
The Towncar will fit 4 standard size suitcases and 4-6 carry-ons. For the SUV, limo and van, 2 any size suitcases and 2 carry-ons per person are allowed. There is an extra charge for extra luggage ($5 per suitcase).
7. Does the service charge include the gratuity?
No. The quote we will provide to you includes only the service charge. The suggested gratuity for the driver is 20%.
8. How early before the flight do I have to be at the airport?
We recommend to be at the airport 2 hours before the flight due to the high airport security delays.
9. Can I bring a family pet with me?
Your pet must be in a carrier. There is an extra charge for oversize carriers.